Sales Policy for Novoheatfix

Effective Date: December 9, 2024

At Novoheatfix, we are dedicated to providing a transparent and user-friendly shopping experience. This Sales Policy outlines the terms and conditions governing all purchases made through our website. By placing an order with us, you agree to the terms outlined below.

Our policy complies with applicable regulations and Google AdSense requirements, ensuring a safe, seamless, and compliant shopping experience for our customers.

1. General Terms of Sale

  • Eligibility: By placing an order, you confirm that you are at least 18 years old or have obtained parental consent to use our website and services.
  • Acceptance of Orders: All orders are subject to acceptance. We reserve the right to cancel or decline any order for any reason, including but not limited to product availability, pricing errors, or issues with payment.
  • Changes to Policy: We may update this Sales Policy periodically. The most recent version will always be available on our website and take effect immediately upon posting.

2. Product Availability and Descriptions

  • Availability: All products are subject to stock availability. If an item is out of stock after your order is placed, we will notify you promptly and provide alternatives such as a refund or backorder option.
  • Product Descriptions: We make every effort to provide accurate product descriptions, images, and specifications. However, slight variations in color or design may occur due to technical or manufacturing reasons.

3. Pricing and Payment

  • Pricing Policy: All prices on our website are listed in USD and exclude applicable taxes and shipping fees unless otherwise stated.
  • Errors in Pricing: If a pricing error occurs, we reserve the right to cancel or correct the order and notify you of the changes.
  • Accepted Payment Methods: We accept major credit and debit cards, PayPal, and other secure payment options. Full payment must be completed at the time of purchase.

4. Order Processing and Fulfillment

  • Order Confirmation: Once you place an order, you will receive a confirmation email summarizing your purchase. This confirmation is not a guarantee of acceptance, as all orders are subject to payment verification and stock availability.
  • Processing Time: Orders are typically processed within 1–3 business days. Processing times may vary during holidays or peak shopping periods.

5. Shipping and Delivery

  • Shipping Options: We offer domestic and international shipping. Delivery options, times, and costs will be displayed at checkout.
  • Delivery Times: Estimated delivery times depend on the shipping method selected. Delays caused by shipping carriers or external factors are beyond our control.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, contact us immediately for assistance.

6. Order Cancellations and Modifications

  • Cancellations: Orders can be canceled before they are processed or shipped. Contact us promptly if you wish to cancel.
  • Modifications: Once an order is placed, changes may not be guaranteed but will be accommodated if possible.

7. Returns and Refunds

For information about returns and refunds, please refer to our Refund and Return Policy.

8. Promotions and Discounts

  • Promotional Offers: Coupons, discounts, and special offers are subject to terms and conditions specified at the time of the promotion. Promotional codes must be entered at checkout to be applied.
  • Limitations: Promotions cannot be combined unless explicitly stated.

9. Customer Responsibilities

  • Accurate Information: Customers are responsible for providing accurate billing, shipping, and contact information during the checkout process.
  • Compliance: It is the customer’s responsibility to ensure compliance with any local laws or regulations related to the importation of products.

10. Intellectual Property

All content on Novoheatfix, including text, images, graphics, and logos, is the property of Novoheatfix. Unauthorized reproduction, distribution, or modification of this content is prohibited.

11. Compliance with Google AdSense

We comply with Google AdSense policies by ensuring transparent product descriptions, accurate pricing, and a user-friendly experience. Cookies are used to enhance browsing and serve personalized ads. You can manage or disable cookies through your browser settings.

12. Governing Law and Dispute Resolution

This Sales Policy is governed by the laws of the State of California, United States. Any disputes arising from purchases made on our website shall be resolved exclusively in the courts of California.

13. Contact Us

For questions or assistance regarding your purchase, please contact us:

  • Email: info@novoheatfix.com
  • Phone: (760) 401-8119
  • Address: 74975 Serrano Dr, Twentynine Palms, California, 92277

Commitment to Customer Satisfaction

At Novoheatfix, we are dedicated to providing a transparent and trustworthy shopping experience. Your satisfaction is our priority, and we strive to exceed your expectations.

By placing an order with Novoheatfix, you agree to the terms outlined in this Sales Policy. Thank you for choosing Novoheatfix for your heating and cooling needs!