Refund and Return Policy for Novoheatfix
Effective Date: December 9, 2024
At Novoheatfix, we prioritize customer satisfaction. This Refund and Return Policy outlines the terms and conditions for returning products and requesting refunds. By shopping with us, you agree to the policies stated here.
We ensure our policy complies with applicable regulations and Google AdSense requirements to provide a transparent and user-friendly experience.
1. Eligibility for Returns
Products may be eligible for return under the following conditions:
- The item is unused, in its original condition, and returned with all tags, packaging, and accessories intact.
- The return request is initiated within 30 days of delivery.
- The product is defective, damaged during shipping, or not as described.
2. Non-Returnable Items
The following items are not eligible for returns:
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Items that show signs of wear, use, or alteration.
- Digital goods, gift cards, or promotional items.
3. How to Initiate a Return
To request a return, follow these steps:
- Contact Us: Email info@novoheatfix.com or call (760) 401-8119 with your order number, product details, and the reason for the return.
- Approval Process: Once approved, we will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Packaging: Pack the product securely in its original packaging and include the RMA number in the package.
- Shipping: Use a trackable shipping service to send the item to the address provided.
4. Refund Process
Refunds are processed as follows:
- Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- If the return is due to a defective product or an error on our part, we will also refund the shipping costs.
5. Exchanges
We offer exchanges for eligible products under the same conditions as returns. If you wish to exchange an item for a different size, color, or model, contact us to confirm availability. The process for exchanges follows the same steps as returns.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly delivered.
- If eligible, we will provide a prepaid return shipping label.
7. Damaged or Defective Products
If your product arrives damaged or defective, contact us immediately at info@novoheatfix.com with photos of the issue and your order details. We will arrange for a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank or credit card statement.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, email us at info@novoheatfix.com, and we will assist you further.
9. Cancellations
Orders can be canceled before they are processed or shipped. Contact us as soon as possible at info@novoheatfix.com or (760) 401-8119 to cancel your order. If the order has already shipped, you must initiate a return upon receipt.
10. Contact Us
If you have questions or need assistance with a return or refund, please contact us:
- Email: info@novoheatfix.com
- Phone: (760) 401-8119
- Address: 74975 Serrano Dr, Twentynine Palms, California, 92277
At Novoheatfix, we are committed to ensuring a smooth and transparent shopping experience. Your satisfaction is our priority, and we are here to address your concerns promptly. Thank you for choosing Novoheatfix!